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Topic History of: I finally opened my manual/cookbook
Max. showing the last 6 posts - (Last post first)
Author Message
JudyFoodie Haggis,
Thanks for the insightful info, you sound like a pro. Does BGE provide any extra element or
extension of some kind for sending in the card? If so I guess I wouldn't qualify since it's
been past the 10 days. You'd think they could gather all their marketing info simply by looking
at this forum and sales reports from their dealers.

Judy

JudyFoodie Wise One,
How do you go about locking in your handle?
Judy

Haggis JudyFoodie,

Put simply, my understanding is that Federal regulations do not allow a manufacturer to refuse
warranty service based on failure of the purchaser to do something like send in a card. Those
regulations were put in place because most manufacturers used the cards just to gather marketing
information. The Feds decided that a warranty was either granted or it was not granted as part of
the terms of sale and no conditions could be placed on it. In the BGE case, they have issued a
limited warranty (limited in the sense that only certain components are covered and it applies only
to the original purchaser. They can require that the owner show proof of purchase but not that a
card be sent in to them. As an aside, many manufacturers responded to the Federal regs by providing
an additional warranty benefit to those who returned the card or otherwise registered - maybe an
extension or some other extra element - and that is completely legal since there is a basic warranty
for everyone and an extra one in exchange for providing the marketing info.

Wise One JudyFoodie, you need to lock in that name (JudyFoodie) as your handle. That is a great name.

dhuffjr AZRP,
Bobby speaks truth :>

When I attended our first fest in Atlanta two years ago I picked up a replacement firebox. I
purchased that first large in 1997 and never mailed in the warranty card.

I did bring it to Atlanta with me though :>

I was prompt in mailing in the card for my small....which reminds me I need to find the card for the
second large LOL

H

JudyFoodie
Thanks for easing my mind. These days I'm finding that you don't usually have to send in
any cards to the manufacturers anymore. Most do it on-line to register or you just have to show
proof of purchase with an invoice if you need to make a claim. When I needed servicing for my
Kitchenaid refrigerator all I had to do was identify the serial number and the dealer I bought it
from. It was all in their database. I guess you can't assume this for every major purchase you
make anymore. Thanks for all your responses and I'll be sure to send in my card tomorrow.